Privacy Policy
This Privacy Policy explains how Java Sports collects, uses, and protects your information when you use our website, place an order, sign in to your account, or contact us for support.
By using this website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Depending on how you interact with Java Sports, we may collect:
- your name
- your email address
- your shipping and billing address
- your order details
- your account login information through our customer account system
- your messages when you contact us through email, WhatsApp, or forms
- basic technical information such as browser type, device information, IP address, and pages visited
How We Use Your Information
We use customer information to:
- process and deliver orders
- provide account-related features such as login, profile access, and order history
- respond to support questions and service requests
- improve our website, product presentation, and shopping experience
- send important transactional communication such as order updates, account-related notices, and support follow-ups
- protect our store, customers, and systems from misuse or fraud
Customer Accounts
If you create or use a customer account on Java Sports, some account-related data is processed through our ecommerce and authentication providers in order to:
- allow secure login
- show saved profile information
- display addresses and order history
- support account management features
We do not sell customer account information to third parties.
Orders and Payments
When you place an order, we collect the information required to fulfill and support that order, including delivery and contact details.
Payment information is handled by the relevant payment provider and ecommerce platform. Java Sports does not store full card details on its own servers.
Cookies and Analytics
We may use cookies and similar technologies to:
- keep the website functioning properly
- remember basic session preferences
- understand how visitors use the site
- improve product discovery, navigation, and performance
You can manage cookies through your browser settings, although disabling certain cookies may affect how parts of the site work.
Support and Communication
If you contact Java Sports through:
support@javasports.in- contact forms
we may store your communication details in order to respond, resolve issues, and maintain service continuity.
This may include cancellation requests, return or refund requests raised within the 7-day return window, damaged-in-transit evidence such as photos or videos, and grievance communications sent to the Grievance Officer.
Sharing of Information
We may share limited information with trusted service providers only where necessary to operate the business, such as:
- ecommerce infrastructure providers
- payment providers
- shipping or logistics partners
- customer account and authentication services
- analytics or technical service providers
These third parties are expected to use the information only for the services they provide.
We may also disclose information if required by law, legal process, or to protect the safety, rights, or operations of Java Sports and its customers.
Data Retention
We retain customer information only for as long as it is reasonably required for:
- order fulfillment
- customer support
- account access
- legal, tax, operational, or security purposes
When data is no longer needed, we aim to remove or anonymize it where practical.
Data Security
We take reasonable measures to protect customer information from unauthorized access, misuse, loss, or disclosure. However, no method of transmission or storage can be guaranteed as completely secure.
Your Choices
You may contact us if you want to:
- ask what information we hold about you
- request correction of inaccurate information
- request deletion of certain personal information, where applicable
- ask questions about how your data is used
To make such a request, contact us at support@javasports.in.
Third-Party Services and Links
Our website may include links to third-party services, platforms, or providers. Java Sports is not responsible for the privacy practices of external websites or services once you leave our site.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or platform-related changes. The updated version will be posted on this page with revised content where necessary.
Contact
If you have questions about this Privacy Policy, you can contact us at:
- Email: support@javasports.in
- WhatsApp: +91 90312 00212
- Grievance Officer: Shubham Raj
- Grievance Officer Email: shubham@javasports.in
- Grievance Officer Contact: +91 90312 00212